Returns & Refunds

At BERSGLOW, we want you to love your purchase! If something isn’t right, we’re here to help. Please review our policy below.

🔄 Returns

We accept returns within 14 days of delivery.

To be eligible for a return:

  • Item must be unused, in original packaging, and in resellable condition.

  • You must provide proof of purchase (order number or receipt).

  • Return requests must be submitted within 14 days of receiving the product.

Items NOT eligible for return:

  • Used, damaged, or altered products

  • Clearance or final sale items

  • Gift cards

💰 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to your original method of payment within 5–10 business days.

  • Original shipping fees are non-refundable.

If your refund is late or missing, please:

  1. Re-check your bank account or payment method

  2. Contact your bank or credit card company

  3. Contact us at bersglowllc@gmail.com if you still haven’t received your refund

🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us within 14 days of delivery at bersglowllc@gmail.com.

🚚 Return Shipping

  • Customers are responsible for the cost of return shipping.

  • We recommend using a trackable shipping method, as we are not responsible for lost return packages.

Send returns to:

BERSGLOW LLC
117 South Lexington Street
Harrisonville, Missouri 64701
United States